Refund & Cancellation Policy – thebooost

This Refund and Cancellation Policy (“Policy”) forms an integral part of the Terms and Conditions governing the use of the thebooost platform (“Platform”), operated by Semeion Consulting Private Limited (“Company”, “we”, “us”, or “our”).

This Policy sets out the terms and conditions applicable to:

• payments made by Users for access to Services;
• cancellations of subscriptions or purchases;
• eligibility and conditions for refunds.

By purchasing, subscribing to, or otherwise availing any paid Services on the Platform, the User (“User”, “you”, or “your”) expressly acknowledges that they have read, understood, and agreed to be bound by this Policy.

2. NATURE OF SERVICES

The Platform provides access to digital, AI-driven, and software-based services, including but not limited to:

• personality assessments;
• behavioral analytics;
• AI-generated reports and insights;
• subscription-based access to premium features.

The User acknowledges that:

• the Services are intangible, digital, and delivered electronically;
• access to Services is typically granted immediately upon payment or activation;
• once accessed or consumed, the Services cannot be “returned” in a physical sense.

Accordingly, refund eligibility is limited and subject to the conditions set out in this Policy.

3. GENERAL NO-REFUND POLICY

Except as expressly provided in this Policy, all payments made by Users are:

• final and non-refundable;
• non-transferable; and
• non-exchangeable.

Without limiting the generality of the foregoing, no refunds shall be provided in the following circumstances:

• change of mind after purchase;
• dissatisfaction with AI-generated outputs or results;
• failure to fully utilize purchased Services;
• incorrect selection of plan, package, or subscription;
• delays caused by User-side technical issues (including device or internet limitations).

The User expressly agrees that the Company shall not be obligated to provide refunds except in accordance with this Policy.

4. ELIGIBILITY FOR REFUNDS (EXCEPTIONAL CASES)

Notwithstanding the above, the Company may, at its sole discretion, consider refund requests under exceptional circumstances, including:

(a) Duplicate or Erroneous Transactions

Where a User is charged multiple times for the same Service due to a technical error, duplicate payment, or system malfunction.

(b) Unauthorized Transactions

Where a transaction is proven to be unauthorized, subject to verification and supporting evidence.

(c) Non-Provision of Services

Where the User is unable to access the purchased Services due to a verifiable and sustained technical failure attributable solely to the Company, and such issue is not resolved within a reasonable period.

(d) Regulatory or Legal Requirements

Where refunds are required under applicable laws or regulatory directives.

All refund requests shall be subject to internal review, validation, and approval by the Company.

(e) Alternative Remedies at Company’s Discretion

Notwithstanding anything to the contrary, the Company may, at its sole discretion, offer partial refunds, service credits, or service extensions in lieu of monetary refunds.

(f) Exclusion in Case of Abuse or Misuse

Notwithstanding anything contained herein, refund requests arising from suspected abuse, excessive usage followed by refund claims, or patterns indicative of exploitation or misuse of the Policy shall not be eligible for refunds and may be rejected by the Company.

5. REFUND REQUEST PROCESS

To request a refund, the User must:

• submit a written request to ops@semeionconsulting.com;
• include transaction details (date, amount, payment reference);
• provide a clear description of the reason for the refund request;
• submit the request within seven (7) days from the date of transaction, unless otherwise required by law.

The Company reserves the right to:

• request additional information or documentation;
• reject incomplete or unverifiable requests;
• determine eligibility at its sole discretion.

6. REFUND PROCESSING

Where a refund is approved:

• the refund shall be processed using the original payment method, unless otherwise required;
• processing timelines may range from 5 to 15 business days, depending on payment gateway and banking systems;
• the Company shall not be responsible for delays caused by third-party payment providers or financial institutions.

Any applicable transaction charges, taxes, or gateway fees may be deducted, unless otherwise required by law.

7. CANCELLATION OF SUBSCRIPTIONS

Users may cancel active subscriptions in accordance with the following:

(a) Cancellation by User

Users may cancel subscriptions at any time through their account settings or by contacting support.

Cancellation shall take effect at the end of the current billing cycle.

No refunds shall be provided for unused portions of the subscription period.

(b) Cancellation by Company

The Company reserves the right to suspend or cancel subscriptions:

• in case of breach of Terms;
• in case of misuse or fraudulent activity;
• where required by law or regulatory authorities.

In such cases, refunds (if any) shall be determined at the sole discretion of the Company.

8. FREE TRIALS AND PROMOTIONAL OFFERS

Where the Platform offers free trials or promotional access:

• Users are responsible for cancelling before the trial period ends;
• failure to cancel may result in automatic billing;
• no refunds shall be provided for charges incurred after the trial period.

Promotional offers are:

• non-transferable;
• subject to specific terms;
• not redeemable for cash.

Pricing Changes and Promotions:

The Company reserves the right to modify pricing, subscription fees, or offer promotional discounts at any time. Users shall not be entitled to any refund, adjustment, or compensation for prior purchases in the event of subsequent price reductions, discounts, or promotional offers.

9. PAYMENT GATEWAYS AND THIRD-PARTY SERVICES

All payments are processed through third-party payment gateways.

The User acknowledges that:

• the Company does not store or control payment credentials;
• payment processing is subject to third-party terms and policies;
• the Company shall not be liable for:

• transaction failures,
• processing delays,
• banking errors, or
• unauthorized access due to third-party vulnerabilities.

10. CHARGEBACKS AND DISPUTES

Users agree not to initiate chargebacks or payment disputes without first contacting the Company.

In the event of a chargeback:

• the Company reserves the right to suspend or terminate the User’s access;
• the User may be liable for associated costs, penalties, or administrative fees;
• the Company may contest such disputes with supporting evidence.

Users agree to engage in good faith efforts to resolve any payment or refund-related dispute with the Company for a minimum period of seven (7) days from the date of notifying the Company, before initiating any chargeback, third-party dispute, or legal proceeding.

11. LIMITATION OF LIABILITY

Without prejudice to any other provision, the Company shall not be liable for:

• indirect or consequential losses arising from payment or refund issues;
• dissatisfaction with Services or outputs;
• delays in refund processing caused by third parties.

Refunds, where applicable, shall constitute the sole and exclusive remedy available to the User.

Nothing in this Policy shall limit or exclude any mandatory consumer rights available under applicable laws. However, to the extent permitted by such laws, the Company’s obligations shall be limited strictly to such statutory requirements.

12. MODIFICATIONS TO THIS POLICY

The Company reserves the right to modify, amend, or update this Policy at any time.

Changes shall:

• be effective upon publication on the Platform;
• apply to all transactions occurring after such publication.

Continued use of the Platform constitutes acceptance of the revised Policy.

13. CONTACT INFORMATION

For refund-related queries, Users may contact:

Semeion Consulting Private Limited

11/602 Vijay Park,

Godhbunder Road,

Thane, Mumbai

400615

Email: ops@semeionconsulting.com